What is a virtual agent ?
A virtual agent virtual assistant or web bot or chat bot is a software coded to answer your visitors questions and help customers.
The proposal does not replace the human factor, just complement it.
There are many reason because a virtual agent is the perfect companion of your web site to offer an effective customer support as the 24 hours availability and the costs and time saving.
But maybe the most important feature is that the virtual agent can provide help just in time, when your visitors needs, avoiding new and existing customers leave your web site.
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